01 Introduction
GGBonus ("we," "us," or "our") operates the online betting platform available at ggbonus.app. This Privacy Policy explains how GGBonus collects, processes, stores, and protects the personal information of players and visitors based in the Philippines.
We take our responsibility as a personal information controller seriously. Everything we do with your data is guided by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules and regulations set by the National Privacy Commission (NPC). By registering an account or using any part of the GGBonus platform, you acknowledge that you have read and accepted the practices described in this Privacy Policy.
This Privacy Policy applies to all GGBonus services — sports betting, fishing games, virtual sports, esports, casino, promotions, and customer support interactions.
02 Personal Data We Collect
GGBonus collects personal data that is necessary to operate your account, process transactions, and comply with regulatory requirements. The categories of data we collect include:
| Category |
Examples |
Required? |
| Identity Data |
Full name, date of birth, nationality, government-issued ID number |
Yes – for KYC verification |
| Contact Data |
Email address, mobile number, home address |
Yes – for account management |
| Financial Data |
GCash number, Maya account, bank account details, transaction history |
Yes – for deposits and withdrawals |
| Technical Data |
IP address, device type, browser, operating system, session data |
Automatic – for platform security |
| Usage Data |
Pages visited, games played, bets placed, time spent on platform |
Automatic – for service improvement |
| Communications Data |
Support chat logs, email correspondence, feedback submissions |
When you contact us |
We do not intentionally collect sensitive personal information such as health records, religious beliefs, or political affiliations unless specifically required and permitted by law.
03 How We Collect Your Data
GGBonus collects personal data through the following channels:
- Direct registration: When you create a GGBonus account, you voluntarily provide your name, contact information, and date of birth.
- KYC verification: When you complete identity verification before your first withdrawal, we collect copies of your government-issued ID.
- Deposits and withdrawals: Payment processing requires us to collect financial account details associated with your preferred method (e.g., GCash, Maya, BPI).
- Platform usage: Our servers automatically log technical data — such as your IP address, browser type, and session activity — each time you access GGBonus.
- Cookies and tracking technologies: GGBonus uses cookies and similar technologies to remember your preferences and improve site performance. See Section 6 for full details.
- Customer support interactions: If you contact us via live chat, email, or phone, we retain records of those communications to resolve your query and improve our support service.
04 Why We Use Your Personal Data
GGBonus uses the personal data we collect for the following specific purposes:
- Account creation and management: To set up your GGBonus player account and keep it running smoothly.
- Identity verification (KYC): To confirm that you meet the age and eligibility requirements for online betting in the Philippines, as required by our operating license.
- Processing transactions: To handle deposits, withdrawals, and bonus credits accurately and on time in Philippine Peso (₱).
- Fraud prevention and security: To detect and prevent unauthorized account access, duplicate account creation, bonus abuse, and other fraudulent activities.
- Legal and regulatory compliance: To meet obligations imposed by our gaming license, the Data Privacy Act, Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
- Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support service.
- Marketing communications: To send you bonus offers, promotions, and platform updates — but only if you have opted in or not yet opted out.
- Platform improvement: To analyse usage patterns and enhance the GGBonus gaming experience for all Filipino players.
GGBonus will not use your personal data for any purpose beyond what is listed above without obtaining your explicit consent first.
05 Who We Share Your Data With
GGBonus does not sell your personal information. We may share your data with trusted third parties only where it is necessary to operate our platform or comply with the law:
- Payment processors: GCash, Maya, GrabPay, BDO, BPI, UnionBank, and Visa/Mastercard processing partners need your financial details to process transactions.
- Identity verification providers: Third-party KYC and anti-fraud services help us confirm player identities as required by Philippine gaming regulations.
- Game software providers: Our game content partners may receive anonymized or session-level data to ensure fair game delivery.
- Regulatory authorities: The Philippine Amusement and Gaming Corporation (PAGCOR) or other government bodies may require us to disclose player data as part of regulatory compliance or investigation.
- Legal obligations: If required by court order, law enforcement, or any competent Philippine authority, we may be legally obligated to disclose specific data.
All third-party service providers who handle GGBonus player data are required to maintain data confidentiality and follow data protection standards consistent with Philippine law.
06 Cookies and Tracking Technologies
GGBonus uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here's a breakdown of the cookies we use:
- Essential cookies: Required for the platform to function. These handle your login session, security tokens, and language preferences. You cannot opt out of these without losing access to the site.
- Analytics cookies: Help us understand how players navigate GGBonus — which pages are visited most, where users drop off, and how games are being used. This data is aggregated and anonymized.
- Functional cookies: Remember your settings and preferences, such as your preferred payment method or last visited game category.
- Marketing cookies: Used to deliver relevant GGBonus promotions to you. These may be placed by trusted third-party advertising partners.
You can control non-essential cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the GGBonus platform.
07 How Long We Keep Your Data
GGBonus retains your personal data for as long as your account is active or as required by law. Specific retention periods are as follows:
- Account data: Kept for the duration of your active GGBonus account, plus a minimum of five (5) years after account closure to comply with AMLA and gaming regulatory requirements.
- Transaction records: Retained for a minimum of five (5) years as required by anti-money laundering laws applicable in the Philippines.
- KYC documents: Retained for as long as required by our gaming license and Philippine regulatory obligations.
- Support communications: Retained for two (2) years after the resolution of your inquiry, unless a longer period is required for dispute resolution.
- Marketing consent records: Retained until you withdraw your consent or for as long as required by applicable law.
Once the applicable retention period expires, your personal data is securely deleted or anonymized so that it can no longer be linked back to you.
08 How We Protect Your Data
GGBonus takes data security seriously. We implement technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- SSL/TLS encryption: All data transmitted between your device and the GGBonus servers is encrypted using industry-standard protocols.
- Secure data storage: Personal data is stored on secured servers with access controls restricted to authorized GGBonus personnel only.
- Two-factor authentication (2FA): Optional 2FA is available for all GGBonus accounts to add an extra layer of login security.
- Regular security audits: Our platform undergoes regular penetration testing and security reviews to identify and address vulnerabilities proactively.
- Staff training: GGBonus employees who handle personal data receive regular data privacy training and are bound by confidentiality obligations.
- Data breach response: In the unlikely event of a data breach that poses a risk to your rights and freedoms, GGBonus will notify you and the National Privacy Commission within the timeframe required by Philippine law.
While we use strong security measures, no online platform is 100% immune to risk. You also play a role in keeping your account safe — use a strong password and never share your GGBonus login credentials with anyone.
09 Your Data Privacy Rights
As a GGBonus player and a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information:
Right to Access
Right to Correction
Right to Erasure
Right to Object
Right to Block/Restrict
Right to Data Portability
Right to File a Complaint
Right to Access: You can request a copy of the personal data GGBonus holds about you at any time.
Right to Correction: If any of your personal information is inaccurate or incomplete, you can ask us to correct it. You can also update basic details directly through your account settings.
Right to Erasure: You can request that GGBonus delete your personal data. Note that certain data may be retained where required by law (e.g., transaction records under AMLA).
Right to Object: You can object to the processing of your data for direct marketing purposes at any time. This includes opting out of GGBonus promotional emails and SMS messages.
Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format to transfer to another service provider.
Right to File a Complaint: If you believe GGBonus has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
To exercise any of the above rights, contact us at support@ggbonus.app. We will respond to verified requests within the timeframe prescribed by Philippine law.
10 Minors and Age Restriction
GGBonus is strictly intended for players who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that a minor has provided us with personal data or has created a GGBonus account, we will take immediate steps to delete that data and close the account.
Parents and guardians who believe their child may have registered on GGBonus are encouraged to contact us immediately at support@ggbonus.app. We will investigate and take appropriate action within 48 hours.
11 Updates to This Privacy Policy
GGBonus may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify registered players by email and/or by posting a prominent notice on the GGBonus platform.
The updated Privacy Policy will take effect on the "Effective Date" shown at the top of this page. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of GGBonus after the effective date of any update constitutes your acceptance of the revised policy.
